When does your communication take place? How often? What information do you need to communicate, and how can you do so effectively? What communication channels work best for your audience and your objectives? Who is impacted by the communication? What do they need to know? When do they need to know it? Here are some steps to follow as you create the plan: With a clear understanding of these needs, you can begin to develop a plan that meets them. To build a useful communication plan, start by understanding the needs of your business and the people who are impacted by the communication. how communication is documented and archived.įinally, a communication plan should be tailored to the specific needs of the business and the people involved and be reviewed and updated regularly to ensure it remains relevant and effective.who communicates what information to whom.the forms of communication that are used, including announcements over a building paging system, automated text messages, email alerts, prerecorded phone calls, meetings and social media.The specifics of what should be included in a communication plan vary from business to business, but the following are common elements typically included: The plan should also define what communication channels stakeholders use to solicit feedback and how communication is documented and archived. The plan should also address who has the authority to communicate confidential or sensitive information and how information should be disseminated - email, websites, printed reports and/or presentations at meetings that may be virtual or given in person. what communication channels should be used to deliver the information.Īn effective communication plan anticipates what information needs to be communicated to specific audience segments.when that information should be delivered and.who should receive specific information.A communication plan formally defines the following:
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